Shipping policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) unless otherwise stated on the product page. Preorders are excluded from this processing time.

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Times

 CountryShipping MethodEstimated Time
AustraliaStartrack Express3-5 days
USAUPS Express5-7 days
CanadaUPS Express5-7 days
UKUPS Express5-7 days
EuropeUPS Express5-10 days
New ZelandUPS Express4- 6 days
Rest of WorldVaries7-15 days

*We also provide sea shipping method,please consult to us.
Can I Track My Order?
Yes. All of our orders come with complimentary tracking. Once your item has been shipped you will receive a dispatch confirmation email containing a tracking number.

Where will my order be shipped from?
All orders are shipped from our warehouse in Ningbo, China.

Refunds, Returns, and Exchanges
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging.

Our full return policy can be found here.

International Shipping
We offer international shipping to most countries worldwide.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Smartclima is not responsible for these charges if they are applied and are your responsibility as the customer.

USA Customers– Please note there are no additional taxes or duties for orders shipped to the USA. Our products are covered by the AUSFTA free trade agreement.

CountryImport tax rate 
Australia0% (tax free!)
USA0% (tax free!)
Canada0% (tax free!)
UK0% (tax free!)
Europeabout 19%
New Zealand0% under $1,000 NZD. 20% when over
Rest of WorldVaries

Shipping to P.O. boxes
Most of our products are too large to fit in a P.O. box. If you are ordering a large item (hot tub or coil kit) please provide a full physical address.